Listen In: Life at Sound Directions HQ

Having done this work for 25 years now – we understand how nerve-wracking installation projects can be for companies. Lots of moving parts, tricky logistics, tight timelines…

But as any of our clients will tell you – our team has got you covered. 

In this series, we’re going to pull back the curtain on how we take the hassle out of deliveries and setup. Read on to see our brilliant people in action.

Inside Our Installation Process

We sat down with Erika Sate, our Operations & Project Manager who flawlessly oversees client installation and commissioning projects. Her creative problem-solving abilities and gift for organisation make Erika perfectly suited for managing the complex logistics involved in deliveries and setups.

Q: What are your main responsibilities when executing client installation projects through completion? Can you walk us through the typical phases?

Erika: The main phases would be planning, execution, monitoring and controlling, and finally completion and review. My responsibilities span all of those.

The planning phase takes the longest and includes contacting site managers, defining roles, arranging site visits and mock ups, securing permits and equipment, and thinking through all logistics. I create detailed schedules and risk plans to ensure our projects run without a hitch.

During execution, I shift into a monitoring role, while handling paperwork and permits behind the scenes to keep everything on track against my project plan. I check in routinely to address questions and prevent issues.

After completion, I oversee handoff to the client and make sure we get results approved before doing a retrospective on what went well and what we can improve for the future.

Q: Managing documentation for safety compliance requires precision. What’s your process for tracking all required forms, permits, equipment checks to keep projects on schedule?

Erika: Capturing everything in progress sheets allows me to see that no task gets missed so we satisfy all regulations. I have to stay on top of changing standards and remind crews of expiring certificates. Keeping precise records of equipment checks, forms and permits is crucial for milestones.

Q: Considering common issues from past site work, what advice would you give for streamlining processes or preventing avoidable delays?

Erika: Planning and communication are key. We can’t allow delays or mistakes since our reputation depends on it. As Benjamin Franklin said “By failing to prepare, you are preparing to fail.” I build in contingencies and transparency across teams so we can anticipate potential problems. That’s how we deliver flawless, on-time outcomes for every client.

We so appreciate Erika taking the time to share her invaluable expertise! Stay tuned to learn more about life behind the scenes at Sound Directions in this series.